Privacy Policy

1. Introduction

AgentDesk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales and recruitment platform and related services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use our Services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and contact information
• Company name and job title
• Account credentials and authentication information
• Payment and billing information
• Communications with our support team

CRM and Sales Data

When you integrate our Services with your CRM systems, we may access and process:

• Customer and prospect contact information
• Sales activities, communications, and interactions
• Deal information and sales pipeline data
• Meeting notes and call recordings (where authorized)
• Email communications and templates

Usage and Technical Data

We automatically collect information about how you use our Services:

• Device information (IP address, browser type, operating system)
• Usage patterns and feature interactions
• Log files and error reports
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI-powered Services
• Process transactions and manage your account
• Analyze sales activities and provide intelligent insights
• Automate CRM updates and administrative tasks
• Communicate with you about your account and our Services
• Provide customer support and technical assistance
• Comply with legal obligations and protect our rights
• Develop new features and enhance existing functionality

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Services, including cloud hosting, payment processing, and analytics providers.

CRM Integration Partners

We share data with your authorized CRM systems (such as Salesforce, HubSpot, or Bullhorn) as necessary to provide our Services.

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement enterprise-grade security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure cloud infrastructure with industry-standard protections
• Employee training on data protection and privacy

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. We will delete or anonymize your information when:

• You request deletion of your account
• Your subscription expires and you do not renew
• We no longer need the information for business purposes
• Required by applicable law

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and collect usage information. You can control cookie preferences through your browser settings, though this may limit some functionality of our Services.

9. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.